Privacy & Cookie Policy

Privacy Policy

Route Monkey Ltd is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Statement.

Route Monkey Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This Privacy Policy sets out how Route Monkey Ltd. uses and protects any information that you provide when you use this website or when you enter into a service contract with us for telematics devices or services.

Route Monkey Ltd. is a wholly owned subsidiary of the Trakm8 (Holdings) PLC Group.

This policy is effective from 30th November 2017

It is very important that you read this in full so that you understand what information we collect from you and from the Telematics device fitted to your vehicle(s) and how we and our partners then process this information as part of the Service we provide to the Contracting Entity (normally the vehicle owner, your employer or your insurer).

Data is collected under the legitimate business interests of the Contracting Entity to enable them to monitor aspects such as: Route Optimisation, Vehicle Location, Fleet Optimisation, Traffic Flow, Road and Driver Safety, Environmental Impact, Fuel Usage.

Where you have any concerns about the information collected or how your information may be used, you should discuss in the first instance with the relevant individual within your organisation. 

Route Monkey will collect information about you when you do any of the following:

  1. Request information about our services
  2. Register to become a customer
  3. Use any of our services
  4. Use any of our websites
  5. Participate in any of our promotions, surveys or questionnaires

By undertaking any of the above actions, you consent to the terms of this Privacy Notice. 

If you do not agree with the terms of this policy, you should not engage in any of the above activities and should discuss with the relevant individual within your organisation.

What data do we collect when you register for our Service?

When initially registering for our Services, we will collect the following Personal Information to create a user account:

  • Forename / Surname / Email address

As part of the registration process, you will also be asked to create a username and password, which we will store in our database.  This username and password is used exclusively for logging you into your account and must not be disclosed to any third party.

Additionally, for those customers wishing to take advantage of the more advanced service capabilities, we may collect the following Information:

  • Vehicle Registration Number(s)
  • Make / Model / Fuel Type
  • Last MOT date / Last Tax date / Last Service date / Tax Interval Months
  • Service Interval Distance / Service Interval Months
  • Lease Starting Date / Lease Interval  Months
  • Driver Forename(s) / Driver Surname(s)
  • Driver email(s) / Driver / vehicle associations

When using the service to provide route optimisation, we will collect the following Information:

  • Journey Start Point / Journey End Point / Journey via points or waypoints
  • Vehicle Model / Vehicle Type / Battery Capacity / Maximum Range
  • Estimated Charge at Start / Preferred Charge at End
  • Minimum Charge During Journey
  • Connector type

What data do we collect on our website?

Our website employs Cookies.

A cookie is a small file which is placed on your computer’s hard drive which allows web applications to respond to you as an individual. This enables the web application to tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

For more details on our use of cookies, including how to disable Cookies, please refer to our Cookie Policy.

In addition to Cookies, we may also collect the following information from our websites:

  • Name
  • Company name
  • Job Title
  • User Name
  • Password
  • Contact information including: postal address, email address, telephone/mobile number, fax number
  • Demographic information such as postcode, preferences and interests
  • Geo-fencing information
  • Routing Information
  • Other information relevant to customer surveys and/or offers (such as number of vehicles)

How we will use your information

Primarily the Information you have provided will be used to deliver the Route Optimisation service to which you have subscribed.  Registration will allow Information to be stored within our systems for subsequent recall, updating and reuse.

Route Monkey and/or Trakm8 may use your name and billing address for the purpose of invoicing you for the Service.

Route Monkey and/or Trakm8 may use your email address to contact you with regard to your account, such as to communicate that it is about to expire or to confirm any change to your phone number, and to respond to any inquiry you submit via our website or by email.

Route Monkey and/or Trakm8 may also use your email address from time to time to inform you about our products and services that we think will interest you.

As a customer of Route Monkey or the Trakm8 Group, you may also create a username and password, which we store in our database, for the purpose of you logging into your account.

You also have the option of providing us with your home and work addresses, which we will store, to enable you to access other features on the Route Monkey and/or Trakm8 Service.

On some versions of the Route Monkey and/or Trakm8 Service, you can also create a list of geo-fencing co-ordinates and/or addresses that you may edit on our website, or on your mobile device. We store these addresses in our database so that you can access them when using our Service.

The information collected may be used by us and our partners for research and analytics purposes.  Information will be gathered and used whilst the service is being used; information may still be used after your use of the service has ceased.

Unless you stop using the service, we will continue to use any ongoing data collected for the purposes below. 

  • Road and vehicle usage including for road safety issues and real time traffic flow;
  • Driving behaviour analysis and profiling including determining what constitutes safe and dangerous driving and the typical behaviours of various segments of the UK population;
  • Environmental impacts such as idle time at junctions, journey times, distances and speeds;
  • Analysis of junctions and the risk they represent;
  • Analysis of the causes of, and forces involved in, collisions and other road incidents; and,
  • Researching and refining techniques for analysing motor vehicle telematics data.

In addition to any Route Monkey and/or Trakm8 use of the information, the Contracting Entity may use the data for their own purposes without reference to Route Monkey. 

Where you have any concerns about how your information may be used, you should in the first instance contact your employer/insurer to discuss.

Third Parties

Unless we have your express consent, we will only disclose your personal data to third parties if this is required for the purpose of completing your transaction with us. This is subject to the proviso that we may disclose or transfer your data to a partner company where you have supplied information via a site which is co-branded with that partner company or to members of our own group. If personally identifying data about you may be shared with a partner company, we will tell you before we collect or transfer the data so that you may opt out of this transfer if you wish.

We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing or other purposes without your express consent. 

Route Monkey and/or Trakm8 may however provide aggregate statistics about our customers, sales traffic patterns and related site information to reputable third-party vendors and relevant affiliate partners, but these statistics will include no personally identifying information.

We may also release account information where we believe in good faith that this release is reasonably necessary to comply with the law.

Route Monkey and/or Trakm8 are not responsible for any transfer of data undertaken by the Contracting Entity.  Where you as the Driver have any concerns about how your data is used or may be transferred, you should discuss in the first instance with the individual responsible for vehicles within your organisation.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Adjusting your PC settings to restrict the way in which cookies are used
  • By notifying us that you no longer wish to receive marketing communications via email at or in writing at:

Route Monkey

Roman Park

Roman Way


West Midlands

B46 1HG

Subject Access Requests

You may also request details of personal information that is held about you under the Data Protection Act 1998.

Enquiries relating to Tracking information should be directed to relevant the Contracting Entity in the first instance.

Note that any subject access requests made directly to Route Monkey or Trakm8 may be disclosed to the Contracting Entity.  Where this relates to Tracking Information, the request will be handled jointly between Trakm8 and the Contracting Entity.

If you would like a copy of the information held on you or if you have an enquiry relating to the information entered via our websites please contact us:

By post at:

Route Monkey

Roman Park

Roman Way


West Midlands

B46 1HG

By Telephone:                   +44 (0) 1675 434 200

By email:                    

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Registered office: 2a Houston Interchange Business Park, Houstoun, Livingston, West Lothian, EH54 5DW

Registered in Scotland with company number SC353016.

VAT registration number: 880 9985 56.

Route Monkey Ltd is a wholly owned subsidiary of Trakm8 (Holdings) PLC
Registered Office: 4 Roman Park, Roman Way, Coleshill, Birmingham, West Midlands B46 1HG

Registration: Incorporated and registered in England and Wales; company number 05452547

The information contained in, or derived from, the website belongs or is licensed to the relevant companies within the Trakm8 Group.

Cookie Policy

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device and to therefore improve the user experience when using that website.

You can find more general information about cookies at:

Why do we use cookies?

Our site uses cookies, as almost all websites do, to help provide you with the best possible experience.

Our cookies help us:

• Make our website work as you'd expect
• Improve the speed/security of the site
• Allow you to share pages with social networks like Facebook
• Continuously improve our website for you
• Make our marketing more efficient

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass data to advertising networks
• Pass personally identifiable data to third parties

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Website Function Cookies

We use cookies to make our website work including:
• Determining if you are logged in or not
• Remembering your search settings

There is no way to prevent these cookies being set other than to not use our site.

Third Party Cookies

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded Google Map. Our site includes the following third party functions which use cookies:

• Google
• Twitter

Disabling these cookies will likely break the functionality offered by these third parties

Social Website Cookies

So you can easily “Like” or “Share” our content on the likes of Facebook and Twitter we have included sharing buttons on our site for a number of websites. If you do take the opportunity to share, then you may well be sent cookies from the relevant website. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Cookies are set by:

• Twitter
• Facebook
• Google+
• LinkedIn

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before.

We use:

• Google Analytics

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of a large proportion of the world's websites (including ours) as cookies are a standard part of most modern websites.

The links below provide information on disabling cookies in the most common internet browsers:

Managing Cookies in Google Chrome
Managing Cookies in Mozilla Firefox
Managing Cookies in Microsoft Explorer

For other internet browsers, please refer to the relevant product documentation or website.

The following links provide information on limiting the use of advertising cookies on your PC.

EU based Network Advertising Initiative: Your Online Choices

US based Digital Advertising Alliance: or Network Advertising Initiative:

Remember: turning off behavioural advertising does NOT mean that there will no more advertising appearing during your use of the internet. However, the advertising that you do see is likely to be less relevant to your interests.